No refunds are issued on any annual, 6-monthly or class pass packages, however in the genuine case of hardship or medical necessity the balance of the membership may be transferred to another person

Unlimited class membership options do not include any private sessions or Clinical Pilates priced services

The minimum term for a weekly debited membership is eight weeks

If you wish to cancel your weekly debit membership 7 days’ notice is required to process terminations

Weekly debited, class pass packages, 6-monthly or annual memberships can be paused up to 6 weeks each year, with a 7-day notice period prior to pausing. Extensions beyond 6-weeks will incur a $10 weekly suspension fee 

Bodyfit by Holly May is in no way responsible for the safekeeping of your personal property brought on to the premises of Bodyfit by Holly May is, nor shall Bodyfit by Holly May is be held liable for any loss, theft or damage to, your personal property for any reason.

Every possible effort is made to deliver our Programs on time as advertised. However, timetables are subject to change or cancellation without notice. While Bodyfit by Holly May will endeavour to provide as much notification as possible if this occurs, we are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

Bodyfit by Holly May reserves the right to increase its prices (including membership pricing) from time-to-time and offer additional pricing options

All purchases are final. Bodyfit by Holly May does not offer refunds on its programs for change of mind, injury, illness, change of address or any other reason unless required by Australian Consumer Law. Purchases may be transferred to other persons upon request.

Passes and memberships may not be shared unless authorised by Bodyfit by Holly May in its sole discretion. Gift vouchers are not redeemable for cash.

1. By booking into a Bodyfit by Holly May program, you agree to our WAITLIST AND CANCELLATION POLICY:

a)          Please confirm or cancel your booking 8 hours prior to the class commencing. By doing so this allows other members of the community to secure a spot in the class and ensures the instructors can plan accordingly for everyone.

b)          You agree that your class fee (or pass available for that class) shall be forfeited in the event you do not give the required 8 hours’ notice of cancellation. If you are a member on a direct debit payment arrangement, cancellations within 8 hours’ notice will incur a $5 cancellation fee, NO-SHOWS to class will incur a $10 cancellation fee and you agree to pay this fee

c)          If you are on the waitlist, a text or email will be sent if you secure a spot in the class. We assume that you will be attending the class even if you do NOT respond

d)          Many waitlist confirmations occur overnight so if you decide you don’t want to go to class the next day, please take yourself off the waitlist as you may incur the late charge if you don’t see the text within 8 hours of the class time.

2. You acknowledge that a Bodyfit by Holly May staff are not medically trained and are not qualified to assess if you are in good physical condition and can exercise or undertake nutritional programs without risking your health, safety or comfort. You further acknowledge and agree that any dietary or nutritional advice, or physical fitness advice, courses or programs provided by a Bodyfit by Holly May are for informational and educational purposes only and that you should speak with your doctor or other healthcare professional before acting on any such information or commencing any new dietary regime. a Bodyfit by Holly May dietary programs may not be suitable to your particular circumstances.

3. By booking into any a Bodyfit by Holly May Programs you confirm that you are not pregnant, injured or suffer from a medical condition, or that you have supplied a medical certificate to state that you are fit to attend any Programs offered by a Bodyfit by Holly May and have discussed your medical condition or pregnancy with your a Bodyfit by Holly May instructor/s prior to your participation in the Program.

4. You agree to enter and use all the facilities at a Bodyfit by Holly May entirely at your  own risk.  You acknowledge that the activity you may undertake in our Programs is at times a strenuous activity and by participating in it you are exposed to certain risks including injury, or loss or damage to personal property.

5. Not withstanding any limitations or restrictions placed on this agreement under the Australian Consumer Law, you acknowledge and agree that a Bodyfit by Holly May shall not have any responsibility or liability to you in respect of any loss or damages you may suffer, directly or indirectly, in connection with your  attendance at or participation in a Bodyfit by Holly May Programs. You further agree to defend, indemnify, and hold a Bodyfit by Holly May its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt or expenses (including but not limited to solicitor’s fees) which may be suffered by it or them in connection with your participation a Bodyfit by Holly May Programs.

6. The collection, use, storage and limited disclosure of personal information (and any associated health information) is subject to a Bodyfit by Holly May’s Privacy Policy www.bodyfitbyhollymay.com/privacy-policy .You confirm that you consent to the terms of a Bodyfit by Holly May Privacy Policy.

7. Weekly Auto-Pay Memberships

a)             The minimum term for a weekly membership is eight weeks.

b)             After eight weeks, the membership will automatically continue on a weekly basis until Bodyfit by Holly May is advised by you via email only (hello@bodyfitbyhollymay.au) to terminate the membership. At least seven (7) days’ notice is required to process membership terminations.

c)              Membership fees will be charged to your credit card or bank account once per week via a third party biller.

d)             It is your responsibility to ensure there are sufficient funds available to cover the weekly auto-debit. If an auto-debit is declined due to insufficient funds, the transaction will fail which requires additional administration and may yields additional bank costs. Bodyfit by Holly May reserves the right to charge a $10 administration fee if an auto-debit fails three (3) times or more.

e)             Bodyfit by Holly May is in no way responsible for additional bank fees that you may incur from your bank

f)               Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

g)             If an auto debit cannot be made for any reason, Bodyfit by Holly May may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account.

h)             After the minimum term of eight weeks, membership may be suspended via a written request (via email only) for a minimum of one (1) week and a maximum of six (6) weeks (or by negotiation). Suspensions must be made in weekly increments only. I.e. 1 week, 2 weeks, 3 weeks, up to 6 weeks. Bodyfit by Holly May cannot pro-rate day usage. Seven days’ notice prior to the suspension date request is required to process the suspension. Suspensions beyond a six week period will incur a $10 weekly fee until commencement/termination of the weekly debit.

i)               Class Cancellations are subject to our Cancellation Policy.

j)               If auto-debit payments fail for four weeks or more, Bodyfit by Holly May may in its absolute discretion cancel the membership.

k)              The terms and conditions and our third party biller agreement form a binding component of your membership agreement. In addition to being provided to you at sign-up, these terms and conditions can also be found at Bodyfitbyhollymay.com/terms-and-conditions

l)               Memberships may not be shared unless authorised by Bodyfit by Holly May in its sole discretion.

8. Annual Memberships may be suspended via a written request (via email only) for a minimum of one (1) week and a maximum of six (6) weeks (or by negotiation). Suspensions must be made in weekly increments only. I.e. 1 week, 2 weeks, 3 weeks, up to 6 weeks. Bodyfit by Holly May cannot pro-rate day usage. Seven days’ notice prior to the suspension date request is required to process the suspension. Suspensions beyond a six week period will incur a $10 weekly fee until commencement/termination of the weekly debit.

9. Bodyfit by Holly May reserves the right to restrict the availability of certain Programs to Weekly or Annual Membership holders in its sole discretion.